I received two root canals within a two month time-frame. Kecia, the Office Assistant was extremely pleasant, patient, and thorough in her explanation of office procedures and provided clear driving directions. She answered all of my questions with certainty. She confirmed my insurance coverage and called me back within a timely fashion. Upon arrival, Brandy assisted with the procedure. If human-cloning were legal; she should be. Brandy would be an asset to any organization. During my second Root Canal procedure, Senoria assisted. She too, should be cloned. Regrettably, I became very anxious and nervous during the second procedure and was unable to complete the Root Canal. I cried. Dr. Desir was so patient and the entire staff was completely sympathetic. Dr. Desir sent me home with a temporary filling. I returned a few weeks later and was sedated. Again, Brandy assisted with the procedure. She shared stories about her son (I think to relax me.) Dr. Desir was so kind, patient and gentle. He even called me later that evening to see how I was recovering (I think on his way home because I could hear traffic in the background.) The following day, Kecia called. I cannot express enough kind words about the staff of McDonough Endodontic Center. Dr. Desir has created a working environment that provides quality service and high quality staff who function as a team and are caring, sensitive, and patient.